At Sanjivani Care, we are committed to delivering healthcare services, medicines, and medical equipment safely, efficiently, and with the highest standards of quality. This Shipping & Delivery Policy outlines how deliveries and service dispatches are managed through our platform.
Last updated: 1 July 2026
Sanjivani Care currently operates across selected regions of Delhi NCR, including:
Service availability may vary depending on your location, healthcare professional availability, inventory, and operational conditions.
Prescription medicines are supplied through licensed pharmacy partners in accordance with applicable laws.
For patient safety, medicines should be inspected immediately upon delivery.
Medical equipment purchased or rented through Sanjivani Care will be delivered by authorized logistics or healthcare partners.
Where applicable, our service includes:
Delivery timelines may vary depending on product availability, demand, and location.
For rental equipment, pickup will be scheduled at the conclusion of the agreed rental period.
Healthcare professionals such as doctors, nurses, caregivers, physiotherapists, and technicians are dispatched based on:
Estimated arrival times are provided for convenience only and may vary due to unforeseen circumstances.
While we strive to provide timely delivery and service dispatch, delays may occasionally occur due to factors beyond our reasonable control, including:
Estimated delivery or arrival times should be considered approximate and are not guaranteed.
Delivery or service attempts may be unsuccessful if:
In such cases, Sanjivani Care may attempt to reschedule the delivery or service.
Additional delivery or visit charges may apply where repeated attempts are required.
Customers are requested to inspect all delivered items immediately.
Please report any of the following without delay:
Issues reported promptly will enable faster resolution and support.
Once medicines or equipment have been successfully delivered and acknowledged by the customer or an authorized recipient, responsibility for proper storage, handling, and use rests with the customer.
Medical equipment should only be operated according to the instructions provided by healthcare professionals or authorized representatives.
Applicable delivery, installation, pickup, emergency dispatch, or logistics charges (if any) will be displayed prior to confirming the booking or order.
Charges may vary based on:
Sanjivani Care shall not be held responsible for delays or inability to deliver services caused by events beyond our reasonable control, including but not limited to:
Sanjivani Care reserves the right to modify or update this Shipping & Delivery Policy at any time.
Any revisions will be published on this page together with the updated "Last Updated" date.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact: Sanjivani Care info@sanjivani.care
This document is provided for general information and does not constitute legal or medical advice. Sanjivani Care is a pre-launch platform; final policies may be updated at launch.
