Privacy Policy

Last updated: 1 July 2026

At Sanjivani Care ("Sanjivani Care," "we," "our," or "us"), we understand that healthcare information is deeply personal. Protecting your privacy and maintaining the confidentiality of your information is fundamental to our mission of delivering trusted healthcare services.

This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you use our website, mobile application, and healthcare services.

1. Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:

• Full name
• Mobile number
• Email address
• Residential address
• Date of birth
• Emergency contact details
• Healthcare requirements and preferences
• Medical records, prescriptions, diagnostic reports, and treatment history
• Service booking information
• Feedback and communications with our support team

Information Collected Automatically

When you use our website or platform, we may automatically collect:

• IP address
• Device information
• Browser type
• Operating system
• Website usage and browsing activity
• Approximate location information
• Cookies and similar technologies

2. How We Use Your Information

We use your information to:

• Schedule and coordinate healthcare services
• Connect you with verified healthcare professionals and service providers
• Facilitate home healthcare, diagnostics, pharmacy, ambulance, and related services
• Process payments and generate invoices
• Communicate booking confirmations, updates, reminders, and support messages
• Improve service quality, safety, and user experience
• Prevent fraud, misuse, and unauthorized activity
• Comply with legal, regulatory, and healthcare obligations

3. Sharing of Information

We do not sell or rent your personal information.

We may share information only when necessary to provide healthcare services, including with:

• Doctors, nurses, physiotherapists, caregivers, and healthcare professionals assigned to your care
• Partner laboratories, pharmacies, and medical equipment providers
• Ambulance and emergency service partners
• Payment processing partners
• Technology and service providers operating on our behalf
• Government authorities or regulators where required by law

All such parties are expected to maintain appropriate confidentiality and security standards.

4. Health Information and Consent

By requesting healthcare services through Sanjivani Care, you consent to the collection, use, and sharing of relevant medical information necessary to coordinate and deliver healthcare services.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website performance
• Enhance user experience

You may modify your browser settings to manage or disable cookies; however, certain website features may not function properly.

6. Data Security

We implement appropriate administrative, technical, and organizational safeguards to protect your information, including:

• Secure servers and infrastructure
• Encryption where appropriate
• Restricted access controls
• Authentication and monitoring systems

While we strive to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal and healthcare information only for as long as necessary to:

• Deliver healthcare services
• Maintain records required under applicable laws
• Resolve disputes
• Enforce our agreements
• Meet regulatory obligations

8. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of personal information where legally permitted
• Withdraw consent for certain communications
• Request information regarding how your data is processed

Requests may be submitted using the contact details provided below.

Contact us

9. Children's Privacy

Healthcare services for minors must be requested by a parent, legal guardian, or authorized representative.

We do not knowingly collect personal information directly from children without appropriate authorization.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of such third-party platforms.

Users are encouraged to review the privacy policies of external websites before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business operations.

Any updates will be published on this page with a revised "Last Updated" date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact: Sanjivani Care info@sanjivani.care

Consent

By using the Sanjivani Care website, mobile application, or healthcare services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, storage, and processing of your information as described herein.

This document is provided for general information and does not constitute legal or medical advice. Sanjivani Care is a pre-launch platform; final policies may be updated at launch.