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Legal

Cancellation Policy

At Sanjivani Care, we understand that healthcare needs and personal circumstances can change unexpectedly. This Cancellation Policy explains how bookings may be cancelled or rescheduled, and the charges that may apply.

Last updated: 1 July 2026

1. Cancellation Requests

Users may cancel or reschedule bookings through:

  • The Sanjivani Care website or mobile application
  • Customer support helpline
  • Official WhatsApp support channel
  • Email support

We encourage users to cancel or reschedule as early as possible to allow healthcare professionals and service providers to accommodate other patients.

2. Cancellation Timeframes

    Doctor Consultations & Home Visits

  • Cancellation at least 2 hours before the scheduled appointment: Eligible for a full refund of any prepaid amount.
  • Cancellation within 2 hours of the appointment: Cancellation charges may apply.

    • Nursing, Caregiver & Long-Duration Care Services

  • Cancel at least 12 hours before the shift start for a full refund.
  • Cancellation within 12 hours of the scheduled shift: Partial cancellation charges may apply.

    • Diagnostic & Lab Services

  • Cancellation before sample collection or technician dispatch: Eligible for a full refund.
  • Cancellation after technician dispatch or sample collection: Charges may apply.

    • Pharmacy Orders

  • Cancellation before order dispatch: Eligible for a full refund.
  • Cancellation after dispatch: Cancellation requests may not be accepted due to regulatory, safety, and hygiene requirements.

    • Medical Equipment Rentals

  • Cancellation before equipment dispatch atleast 12 hours before: Eligible for a full refund, terms & conditions may apply.
  • Cancellation after dispatch or installation: Delivery, installation, and operational charges may be deducted where applicable.

    • Ambulance Services

  • Cancellation before ambulance dispatch: Eligible for a full refund.
  • Cancellation after dispatch: Charges may apply based on distance travelled, resources allocated, and operational costs incurred.

    • 3. Rescheduling Policy

    Rescheduling requests made within the applicable cancellation window are generally free of charge.

    While we will make reasonable efforts to assign the same healthcare professional, availability cannot be guaranteed.

    Rescheduled services remain subject to provider availability and operational constraints.

    4. No-Show Policy

    A booking may be treated as a "No-Show" if:

    • The patient or authorized representative is unavailable at the scheduled location.
    • The patient cannot be contacted using the registered contact details.
    • Access to the service location is not provided at the scheduled time.

    No-Show bookings may be partially or fully non-refundable.

    5. Cancellations by Sanjivani Care

    In rare situations, Sanjivani Care may need to cancel or reschedule services due to:

    • Professional unavailability
    • Operational limitations
    • Safety concerns
    • Force majeure events
    • Technical issues
    • Regulatory restrictions

    In such cases, users will be offered:

  • A full refund, or
  • A priority rescheduled appointment at no additional cost

    • 6. Emergency and Priority Services

    For emergency, urgent, or priority healthcare requests, resources are often allocated immediately upon confirmation.

    Where services have already been mobilized, cancellation charges may apply even if the service has not yet been completed.

    7. Refunds Following Cancellation

    Refunds resulting from eligible cancellations will be processed in accordance with our Refund Policy.

    Refund processing timelines may vary depending on the payment method and banking institution involved.

    8. Exceptional Circumstances

    Sanjivani Care may, at its sole discretion, review cancellation requests arising from exceptional situations including:

    • Medical emergencies
    • Hospital admissions
    • Natural disasters
    • Government restrictions
    • Other circumstances beyond the user's reasonable control

    Supporting documentation may be requested where necessary.

    9. Policy Updates

    Sanjivani Care reserves the right to modify or update this Cancellation Policy at any time.

    Updated versions will be published on this page along with a revised "Last Updated" date.

    Continued use of our services constitutes acceptance of the updated policy.

    Contact us

    If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact: Sanjivani Care info@sanjivani.care

    This document is provided for general information and does not constitute legal or medical advice. Sanjivani Care is a pre-launch platform; final policies may be updated at launch.