Last updated: 1 July 2026
1. Refund Eligibility
You may be eligible for a refund in the following circumstances:
- Service cancelled within the window set out in our Cancellation Policy
- A booked healthcare professional or service provider is unavailable and no suitable replacement can be arranged.
- A duplicate payment or incorrect charge has been processed.
- A service cannot be delivered due to operational reasons attributable to Sanjivani Care or its authorized service partners.
- A verified service-related issue is confirmed following review by our support or quality assurance team.
All refund requests are subject to review and approval.
2. Non-Refundable Services
Refunds will generally not be available for:
- Services that have already been fully delivered or completed.
- Consultation fees after a consultation has taken place.
- Services partially delivered, except where specifically approved.
- Missed appointments, no-shows, or cancellations outside the applicable cancellation period.
- Charges incurred due to incorrect information provided by the user.
- Emergency or priority booking charges where resources have already been allocated.
3. How refunds are processed
For safety, hygiene, and regulatory reasons, medicines and healthcare products are generally non-refundable once they have been dispatched or delivered.
Refunds may only be considered if:
- An incorrect product was delivered.
- The product was damaged upon delivery.
- The product delivered does not match the order placed.
Any issue must be reported within 24 hours of delivery with supporting photographs where applicable.
4. Medical Equipment Rentals
Where medical equipment is rented through Sanjivani Care:
- Refundable security deposits will be returned after equipment collection and inspection.
- Deductions may apply for loss, damage, missing accessories, misuse, excessive wear, or cleaning requirements beyond normal use.
- Rental charges already utilized are non-refundable.
- Early termination of rental services may be subject to applicable rental terms and minimum rental commitments.
5. Partial Refunds
Where a service has been partially delivered, Sanjivani Care may provide a partial refund for the undelivered portion of the service.
The refund amount will be determined after reviewing:
- The services already rendered.
- Resources allocated.
- Applicable provider charges.
- Operational costs incurred.
6. Refund Process
To request a refund, please contact our support team and provide:
- Booking ID or Order ID
- Registered mobile number
- Description of the issue
- Supporting documents or photographs (if applicable)
Each request will be reviewed individually and may require additional information for verification.
7. Refund Timelines
Once approved, refunds will be processed to the original payment method used for the transaction.
Typical processing timelines are:
- UPI Payments: 5-10 working business days
- Credit/Debit Cards: 7-15 working business days
- Net Banking: 7-15 working business days
- Other payment methods: Subject to banking partner timelines
Actual credit timelines may vary depending on the user's bank or payment provider.
8. Right to Refuse Refunds
Sanjivani Care reserves the right to deny refund requests where:
- Fraudulent activity is suspected.
- Services have been substantially delivered.
- Policy terms have not been met.
- Claims cannot be reasonably verified.
Each request will be reviewed individually and may require additional information for verification.
9. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be published on this page along with an updated "Last Updated" date.
Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact: Sanjivani Care info@sanjivani.care
This document is provided for general information and does not constitute legal or medical advice. Sanjivani Care is a pre-launch platform; final policies may be updated at launch.
