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Legal

Medical Disclaimer

The information and healthcare services made available through Sanjivani Care are intended to improve access to healthcare and support patient care. Please read this Medical Disclaimer carefully before using our website, mobile application, or services.

Last updated: 1 July 2026

1. Not a Substitute for Emergency Medical Care

In a medical emergency, call 112 immediately or go to the nearest hospital. While we provide ambulance services, our platform and content are not a substitute for emergency medical response.

Sanjivani Care is not a substitute for emergency medical treatment.

While Sanjivani Care may facilitate ambulance bookings and emergency support services through authorized partners, response times may vary depending on location, traffic conditions, provider availability, and other operational factors.

2. Information Is for General Purposes Only

The content available on the Sanjivani Care website, app, blogs, articles, educational materials, social media channels, and other communications is provided solely for general health information and education only. It is not a diagnosis, treatment or professional medical advice, and should not be relied upon as such. Always consult a qualified doctor for your specific situation.

It should not be interpreted as:

  • Medical advice
  • Medical diagnosis
  • Treatment recommendations
  • Prescription guidance
  • Professional healthcare consultation

Always seek advice from a qualified healthcare professional regarding any medical condition or treatment.

3. Healthcare Professionals and Clinical Responsibility

Medical consultations, diagnoses, prescriptions, treatments, nursing care, physiotherapy, laboratory services, pharmacy services, and other healthcare services are provided by licensed healthcare professionals or authorized service partners.

Clinical decisions, medical judgments, diagnoses, treatment plans, prescriptions, and patient outcomes remain the sole responsibility of the respective healthcare professional or service provider.

Sanjivani Care acts as a technology-enabled healthcare platform that facilitates booking, coordination, and access to healthcare services.

4. No Guarantee of Medical Outcomes

Every patient's condition is unique.

Healthcare outcomes depend on numerous factors, including medical history, patient compliance, underlying health conditions, disease progression, and clinical circumstances.

Accordingly, Sanjivani Care does not guarantee:

  • Recovery timelines
  • Treatment effectiveness
  • Clinical outcomes
  • Diagnostic accuracy
  • Improvement in medical conditions
  • The effectiveness, suitability, or therapeutic results of any medication or pharmaceutical product
  • That prescribed medicines will be free from side effects, adverse reactions, allergies, or interactions with other medications or medical conditions

Patients are advised to use medications strictly as prescribed by their treating healthcare professional and to immediately consult their doctor or pharmacist if they experience any unexpected side effects, allergic reactions, or concerns regarding their medication. For any emergency call 112

5. Medication and Treatment Responsibility

Patients should never begin, discontinue, or modify any medication or treatment solely based on information available through our platform.

Always follow the advice and prescriptions provided by your treating healthcare professional.

If you have questions regarding medication dosage, side effects, or treatment plans, consult your doctor or pharmacist before making any changes.

6. Medical Records and User Responsibility

Users are responsible for providing complete, accurate, and up-to-date medical information, including:

  • Medical history
  • Current medications
  • Allergies
  • Existing medical conditions
  • Previous diagnoses
  • Relevant laboratory reports and prescriptions

Failure to provide accurate information may affect the quality, safety, and effectiveness of healthcare services.

7. Third-Party Services and External Links

Our platform may provide access to third-party healthcare providers, laboratories, pharmacies, ambulance operators, medical equipment suppliers, or external websites.

While Sanjivani Care undertakes reasonable verification of its partners, we do not control or guarantee the content, availability, products, services, or policies of third-party providers or websites.

Accessing third-party services is at your own discretion and subject to their respective terms and policies.

8. Limitation of Liability

To the fullest extent permitted under applicable law, Sanjivani Care shall not be liable for:

  • Medical complications or adverse outcomes
  • Delays in treatment or service delivery
  • Clinical decisions made by healthcare professionals
  • Medication-related complications
  • Diagnostic inaccuracies
  • Technical interruptions
  • Losses arising from reliance on informational content available through the platform

Nothing in this disclaimer limits any rights that cannot legally be excluded under applicable law.

9. Changes to This Disclaimer

Sanjivani Care reserves the right to modify or update this Medical Disclaimer at any time.

Any revisions will be published on this page together with the updated "Last Updated" date.

Continued use of our platform after such updates constitutes acceptance of the revised disclaimer.

Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact: Sanjivani Care info@sanjivani.care

This document is provided for general information and does not constitute legal or medical advice. Sanjivani Care is a pre-launch platform; final policies may be updated at launch.